Data Privacy Policy

Introduction

flowprotrixae Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and protect your personal information when you visit our website or use our services. We are the data controller for the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Data We Collect

We collect and process various types of personal data depending on how you interact with our services. The data we collect includes information you provide directly to us, such as when you contact us through our website, request our services, or engage with our business automation consulting services. We may collect your name, email address, phone number, company information, and any other details you choose to share with us during our business interactions.

How We Use Your Information

We use your personal data for several legitimate business purposes. Primarily, we use of your data to provide our business automation cost savings analysis services, respond to your enquiries, and maintain our business relationship with you. We may also use your information to improve our services, comply with legal obligations, and communicate with you about our services that may be relevant to your business needs. All processing is conducted in accordance with applicable data protection laws and regulations.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about the cookies we use, please refer to our cookie policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on several legal grounds. These include your consent when you agree to receive marketing communications, legitimate interests for providing our services and improving our business operations, contractual necessity when we need to process your data to fulfil our service agreements, and legal compliance when required by applicable laws and regulations.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our business, such as IT support services, professional advisors, and other business partners who help us deliver our automation consulting services. All such sharing is conducted under strict confidentiality agreements and in compliance with data protection requirements.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Typically, we retain client data for the duration of our business relationship and for a reasonable period thereafter to comply with legal obligations and resolve any potential disputes. Contact enquiry data is generally retained for up to two years unless you request earlier deletion or we establish an ongoing business relationship.

Your Rights

Under GDPR and applicable data protection laws, you have several important rights regarding your personal data. These include the right to access your personal information, request corrections to inaccurate data, request deletion of your data in certain circumstances, object to processing, request data portability, and withdraw consent where processing is based on consent. You also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include encrypted data transmission, secure data storage, access controls, regular security assessments, and staff training on data protection requirements. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

As a Cyprus-based company operating within the European Union, we primarily process data within the EU/EEA. If we need to transfer your data outside the EU/EEA, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other legally recognised transfer mechanisms to protect your data.

Children's Privacy

Our services are not directed at children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions about this privacy policy, wish to exercise your data protection rights, or need to contact us regarding data protection matters, please reach out to us. You can contact us at privacy@flowprotrixae.world or call us at +357 25934228. Our postal address is Ledra Street 26, 3029 Limassol, Cyprus. We are committed to addressing your privacy concerns promptly and in accordance with applicable data protection laws.

Data Controller Information

flowprotrixae Ltd is the data controller responsible for your personal data. We are a company registered in Cyprus with registration number HE852147. Our registered office is located at Ledra Street 26, 3029 Limassol, Cyprus. For all data protection enquiries, please use the contact information provided above.